IoT Parrot

Refund & Cancellation Policy

Last updated: September 24, 2026

1. Where You Bought It Decides Who Handles It

IoT Parrot subscriptions are sold three ways, and cancellations and refunds follow the one you used:

Not sure which you have? Open Settings → Subscription in the app and tap Manage or cancel subscription — it takes you to the right place: Apple's subscription settings for an App Store purchase, the Play Store's subscriptions page for a Google Play purchase, your IoT Parrot account page for a web purchase.

2. Cancellation

Web subscriptions: cancel at any time from your account page or by contacting support@iotparrot.com. When you cancel, your subscription remains active through the end of your current billing period. After that, no further charges will be made and your account moves to the Free tier.

App Store subscriptions: cancel in your Apple Account settings (Settings → your name → Subscriptions on iPhone). Auto-renewal must be turned off at least 24 hours before the end of the current period, or that period renews. Access continues through the end of the period you have already paid for.

Google Play subscriptions: cancel in the Play Store (Profile → Payments & subscriptions → Subscriptions). Access continues through the end of the period you have already paid for.

Either way, you will not lose access to features mid-period. Cancellation takes effect at the end of the period you've already paid for.

3. 14-Day Money-Back Guarantee

If you're not satisfied within 14 days of your first paid subscription purchased on the web, we will refund your purchase in full. To request a refund, email billing@iotparrot.com within 14 days of your initial subscription.

This guarantee applies once per account, to your first paid subscription only — it does not cover later renewals or upgrades to higher tiers.

It does not apply to purchases made through the App Store, which we are not able to refund. Request those from Apple at reportaproblem.apple.com; Apple's own refund policy governs the outcome. Likewise for Google Play purchases: request a refund from your Google Play order history, where Google Play's refund policy governs the outcome.

4. Recurring Charges

Subscriptions renew automatically each billing period until cancelled. We do not offer pro-rated refunds for partial billing periods or unused time outside the 14-day window above, except where required by law or in cases of billing error.

If you believe you were charged in error on a web subscription, contact billing@iotparrot.com and we'll work with you to resolve it promptly. For an App Store charge, use reportaproblem.apple.com; for a Google Play charge, your Google Play order history.

5. Plan Changes

Web subscriptions: upgrading takes effect immediately and is pro-rated — you'll be charged the difference for the remainder of your current period. Downgrading takes effect at your next billing date.

App Store subscriptions: upgrades take effect immediately and Apple refunds the unused part of your current plan pro-rata; downgrades take effect at the start of your next period. Apple handles the proration.

Google Play subscriptions: upgrades take effect immediately and you are charged a pro-rated price for the rest of your current period; downgrades take effect at your next renewal. Google Play handles the proration.

Either way, you keep your current tier's features and limits through the end of the period you've already paid for.

6. Free Tier

The Free tier is, of course, free — no cancellation needed. You can stop using IoT Parrot at any time. If you'd like to delete your account and all associated data, contact support@iotparrot.com.

7. Contact

IoT Parrot is operated by Lurawood Labs LLC. See also our Terms of Service and Privacy Policy.